Accessible Customer Service Plan
The College of Psychologists of Ontario
Providing Goods and Services to People with Disabilities
The College of Psychologists of Ontario is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability. Upon request, we will be prepared to use alternative formats and methods. We will train our staff on how to interact and communicate with people with various types of disabilities.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
When confidential information is involved, the consent of the person with the disability will be obtained prior to discussing any confidential information in the presence of the support person
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, The College of Psychologists of Ontario will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on our website or building premises and the telephone answering service will be updated accordingly.
Training for staff
The College of Psychologists of Ontario will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Training will include:
•An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
•The College of Psychologists of Ontario’s plan related to the customer service standard.
•How to interact and communicate with people with various types of disabilities
•How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
•How to use the devices , e.g. TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing services to people with disabilities.
•What to do if a person with a disability is having difficulty in accessing The College of Psychologists of Ontario’s services.
Staff will also be trained when changes are made to the plan.
Customers who wish to provide feedback on the way The College of Psychologists of Ontario provides services to people with disabilities can do to through our website email, verbally, by mail, phone or in person.
In person or by mail to:
110 Eglinton Avenue West,
Toronto, Ontario M4R 1A3
416-961-8817 ext. 237
All feedback will be directed to the Registrar. Customers can expect to hear back within 10 days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of the College of Psychologists of Ontario that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.